Privacy Policy

Effective Date: April 9, 2026 · Last Updated: April 9, 2026

Louder Technology, Inc. ("Louder," the "Company," "we," "us," or "our") is committed to protecting the privacy and security of all individuals who use our services. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you visit our website at getlouder.ai (the "Site") or use our mobile application (the "App") and related services (collectively, the "Service").

The Service provides a curated catalog of original music, created by human songwriters and producers, designed to empower children to learn positive values, build confidence, and develop moral character. The music catalog is hosted in the cloud and streamed to Users' mobile devices. The Service is intended for use by parents, guardians, and educators (collectively, "Users"). Children are not the direct users of our Service; rather, adults use the Service on behalf of children.

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

I. Information We Collect

We collect the following categories of information:

A. Personal Information

"Personal Information" means any information that identifies, relates to, describes, or could reasonably be linked to a particular individual. We collect the following Personal Information when you register for an account or use the Service:

Full name
Email address
Payment and billing information (processed through our third-party payment processor; we do not store full credit card numbers on our servers)
Account credentials (username and password, stored in encrypted form)
Communications you send to us (e.g., support requests, feedback)

B. Information Collected Automatically

When you access or use the Service, we may automatically collect certain information, including:

Device information (device type, operating system, unique device identifiers)
Log data (IP address, access times, pages viewed, app activity, referring URL)
Usage data (features used, interactions with the Service, session duration)
Cookies and similar tracking technologies (see Section VII below)

This information is used to improve the Service, ensure security, and provide a better user experience. Where such information can be linked to an identifiable individual, we treat it as Personal Information.

C. Information We Do NOT Collect

We do not knowingly collect any Personal Information from children under the age of 13 (or the applicable age of consent in your jurisdiction). The Service is designed for use by adults only. We do not request, require, or encourage Users to submit any information about minors, including ages, photographs, biometric data, precise location, government identifiers, or any other identifying information about children. We do not allow minors to create accounts, make purchases, or independently interact with the Service.

D. Listener Profile Information

The Service allows the adult account holder to create one or more "Listener Profiles" in order to personalize music selection (for example: a display name, a selected avatar from a fixed Louder-provided set, preferred content categories, and a history of tracks played inside that profile).

Listener Profile Information is subject to the following strict rules:

It is provided by the adult account holder under their own account, at their sole discretion, and on their own behalf or on behalf of another member of their household.
It is limited to a non-identifying display name and a pre-supplied avatar. The Service does not request, display a field for, or store real names, birthdates, ages, photographs, voice recordings, contact information, location, or any government identifiers associated with any Listener Profile.
By creating a Listener Profile, the account holder represents and warrants that (i) they are at least 18 years of age, (ii) they are the parent or legal guardian of, or otherwise have the legal authority to provide the information on behalf of, the person for whom the profile is being created, and (iii) the information does not enable the identification of any minor.
Listener Profile Information is stored against the adult User's account and is never treated as Personal Information of the beneficiary listener. It is not enriched with, correlated against, sold, disclosed, or otherwise processed for any purpose other than delivering the Service to the adult account holder.
The account holder may delete any Listener Profile, or every Listener Profile together with their account, at any time from within the App. Deletion removes the profile name, avatar, preferences, and listening history from our active systems in accordance with Section VI (Data Retention).

The Service is not intended or marketed for independent use by minors, and Louder does not knowingly make any Service feature available to a user it knows or has reason to believe is under the age of 13. See Section IV (Children's Privacy) for additional detail.

II. How We Use Your Information

We use the information we collect solely for the following purposes:

To provide, maintain, and improve the Service
To process transactions and send related information, including confirmations and invoices
To create and manage your account
To communicate with you, including responding to your inquiries and sending service-related notices
To detect, prevent, and address technical issues, fraud, and security concerns
To comply with legal obligations and enforce our Terms of Service
To conduct analytics and research to improve the Service (using aggregated or de-identified data where possible)

We do NOT use your Personal Information for targeted advertising. We do NOT sell, rent, or trade your Personal Information to third parties for their marketing purposes.

III. How We Share Your Information

We do not sell your Personal Information. We may share your information only in the following limited circumstances:

A. Service Providers

We share your information with third-party service providers ("sub-processors") who perform services on our behalf. Each sub-processor is bound by a written data processing agreement that limits their use of your Personal Information to the specific service we engage them for, prohibits use of your data for their own purposes, and requires them to apply security controls at least as protective as those described in this Policy.

Our current sub-processors are:

Supabase, Inc. (United States) — authentication, PostgreSQL database, and edge function hosting used to store account credentials, Listener Profiles, and listening history.
Functional Software, Inc. d/b/a Sentry (United States) — error and performance monitoring. Receives crash reports, stack traces, and scrubbed diagnostic context. Does not receive the content of songs, playlists, or Listener Profile data.
LaunchDarkly, Inc. (United States) — feature flag delivery. Receives a random user identifier and platform metadata for targeted feature rollout; does not receive your email, profile data, or any listening history.
Vercel Inc. (United States) — static hosting for our public website at getlouder.ai (this page). Receives standard HTTP request metadata (IP address, user agent) for the duration needed to serve the page.
Apple Inc. (United States) — App Store distribution, Sign in with Apple authentication, and future in-app purchases. Governed by Apple's own privacy policy.
Google LLC (United States) — Google Fonts delivery for our website typography. Receives standard HTTP request metadata only; no account data is shared.

We will update this list when we add, remove, or materially change sub-processors. We do not share Personal Information with any third party for that party's own advertising, analytics, or marketing.

B. Legal Requirements

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to: (a) comply with a legal obligation, court order, or legal process; (b) protect and defend our rights or property; (c) prevent or investigate possible wrongdoing in connection with the Service; (d) protect the personal safety of Users or the public; or (e) protect against legal liability.

C. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service prior to such a transfer and before your Personal Information becomes subject to a different privacy policy. You will have the opportunity to opt out of having your information transferred to the acquiring entity where legally required.

D. With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

E. Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you, for purposes such as industry analysis, research, and Service improvement.

IV. Children's Privacy

Our Service is not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect, solicit, or maintain Personal Information from children under the age of 13. No part of our Service is designed to attract anyone under the age of 13.

If we learn that we have inadvertently collected Personal Information from a child under 13, we will take immediate steps to delete that information from our servers. If you are a parent or guardian and believe that your child has provided us with Personal Information without your consent, please contact us immediately at privacy@getlouder.ai, and we will promptly remove such information.

We comply with the Children's Online Privacy Protection Act ("COPPA") and all applicable laws regarding children's privacy, including but not limited to the EU General Data Protection Regulation's provisions on children's consent and the UK Age Appropriate Design Code, to the extent applicable.

V. Your Rights Regarding Your Personal Information

Depending on your jurisdiction, you may have certain rights with respect to your Personal Information. We honor the following rights for all Users, regardless of location, to the maximum extent practicable:

A. Right to Access

You have the right to request a copy of the Personal Information we hold about you.

B. Right to Correction

You have the right to request correction of any inaccurate Personal Information we hold about you.

C. Right to Deletion

You have the right to request that we delete your Personal Information, subject to certain legal exceptions (e.g., where retention is required by law).

D. Right to Data Portability

You have the right to request a copy of your Personal Information in a structured, commonly used, and machine-readable format.

E. Right to Restrict Processing

You have the right to request that we restrict the processing of your Personal Information in certain circumstances.

F. Right to Object

You have the right to object to our processing of your Personal Information, including for direct marketing purposes.

G. Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

H. Right to Opt Out of Sale

We do not sell your Personal Information. However, to the extent any future practice could be construed as a "sale" under applicable law (including the California Consumer Privacy Act), you have the right to opt out.

I. Right to Non-Discrimination

We will not discriminate against you for exercising any of the rights described above.

To exercise any of these rights, please contact us at privacy@getlouder.ai. We will respond to your request within the timeframes required by applicable law (generally within 30 days, or 45 days under the CCPA). We may require verification of your identity before processing your request.

VI. Data Retention

We retain your Personal Information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Specifically:

Account information is retained for the duration of your account and for up to 30 days thereafter to allow for account recovery.
Payment records are retained as required by applicable tax and financial regulations.
Usage data and logs are retained for no more than 12 months in identifiable form.
Upon account deletion, all Personal Information is purged from our active systems within 30 days. Backups may retain residual copies for up to 90 days, after which they are overwritten.

VII. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., pixels, local storage) to operate and improve the Service. The types of cookies we use include:

Strictly Necessary Cookies: Required for the Service to function (e.g., authentication, security). These cannot be disabled.
Analytics Cookies: Help us understand how Users interact with the Service so we can improve it. These are only placed with your consent where required by law.

We do NOT use advertising or third-party tracking cookies. We do not allow third-party advertisers to place cookies through our Service.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. Where required by applicable law, we will obtain your consent before placing non-essential cookies.

We honor "Do Not Track" browser signals and Global Privacy Control (GPC) signals, treating them as valid opt-out requests under applicable privacy laws.

VIII. How We Protect Your Information

We implement industry-standard administrative, technical, and physical security measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to:

Encryption of data in transit (TLS/SSL) and at rest
Secure access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Employee access limitations on a need-to-know basis
Incident response procedures for data breaches

While we strive to use commercially reasonable means to protect your Personal Information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected Users and applicable regulatory authorities in the event of a data breach, as required by applicable law.

IX. International Data Transfers

Louder Technology, Inc. is based in the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

Where we transfer Personal Information from the European Economic Area ("EEA"), the United Kingdom, or Switzerland to a country that has not received an adequacy decision from the relevant authority, we will implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure that your Personal Information is adequately protected.

By using the Service, you consent to the transfer of your information to the United States and other jurisdictions where we operate, subject to the protections described in this Privacy Policy.

X. Additional Rights for EEA, UK, and Swiss Users

If you are located in the European Economic Area, the United Kingdom, or Switzerland, the following additional provisions apply:

A. Legal Basis for Processing

We process your Personal Information on the following legal bases under the General Data Protection Regulation ("GDPR"):

Contract: Processing necessary to perform our contract with you (i.e., providing the Service).
Legitimate Interests: Processing necessary for our legitimate interests (e.g., improving the Service, security), provided those interests are not overridden by your rights.
Consent: Where you have given explicit consent (e.g., for non-essential cookies).
Legal Obligation: Where processing is necessary to comply with a legal obligation.

B. Data Protection Officer

For any questions regarding our data protection practices, please contact us at privacy@getlouder.ai.

C. Supervisory Authority

If you are located in the EEA or UK, you have the right to lodge a complaint with your local data protection supervisory authority if you believe that our processing of your Personal Information violates applicable law.

XI. Additional Rights for California Residents

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"):

Right to Know: You may request disclosure of the categories and specific pieces of Personal Information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we have shared it.
Right to Delete: You may request deletion of your Personal Information, subject to certain exceptions.
Right to Correct: You may request correction of inaccurate Personal Information.
Right to Opt Out of Sale/Sharing: We do not sell or share your Personal Information for cross-context behavioral advertising. Should this change, we will provide a clear opt-out mechanism.
Right to Limit Use of Sensitive Personal Information: We only use sensitive Personal Information as necessary to provide the Service.

To exercise these rights, contact us at privacy@getlouder.ai. We will not discriminate against you for exercising your CCPA/CPRA rights. We may verify your identity before fulfilling your request. You may designate an authorized agent to make a request on your behalf.

In the preceding 12 months, we have collected the following categories of Personal Information: identifiers (name, email address), commercial information (transaction records), and internet or network activity information (usage data). We have not sold Personal Information to any third party.

XII. Links to Other Websites and Services

The Service may contain links to third-party websites, applications, or services that are not owned or controlled by Louder Technology, Inc. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly encourage you to review the privacy policy of every site you visit. This Privacy Policy applies solely to information collected through our Service.

XIII. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by: (a) sending an email to the address associated with your account, and (b) posting a prominent notice on our Site and/or App, at least 30 days before the changes take effect. Non-material changes or clarifications will take effect immediately upon posting.

Your continued use of the Service after the effective date of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised Privacy Policy, you must stop using the Service and may request deletion of your account and Personal Information.

We encourage you to periodically review this page for the latest information on our privacy practices.

XIV. Governing Law and Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions, except where overridden by mandatory local law (including the GDPR for EEA/UK Users).

Any disputes arising out of or relating to this Privacy Policy shall be resolved through binding arbitration in Santa Clara County, California, in accordance with the rules of the American Arbitration Association, except where prohibited by applicable law. Nothing in this section shall prevent either party from seeking injunctive or equitable relief in a court of competent jurisdiction.

XV. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Louder Technology, Inc.
Attn: Privacy Officer
200 Infinity Way, Suite 2239
Mountain View, CA 94043
United States
Email: privacy@getlouder.ai
Phone: (919) 830-8627

We will endeavor to respond to all inquiries within 30 days of receipt.