Terms of Service

Effective Date: April 17, 2026 · Last Updated: April 17, 2026

1. Description of the Service

Louder provides a curated catalog of original music, created by human songwriters and producers, designed to empower children to learn positive values, build confidence, and develop moral character. The music is hosted in the cloud and streamed to Users' mobile devices through the App. The Service covers themes across domains including school, sports, friendships, and identity, and is grounded in psychology-backed emotional frameworks.

The Service is designed for adult account holders — parents, guardians, and educators — who manage the listening experience on behalf of children in their household. The Service does not generate music on demand and does not use artificial intelligence to create content in real time. All musical content is pre-produced and reviewed by human experts before being made available.

2. Eligibility and Account Holder Responsibility

You must be at least 18 years of age (or the age of legal majority in your jurisdiction, if higher) to create an account, agree to these Terms, or otherwise use the Service. By using the Service, you represent and warrant that:

• You are an adult with full legal capacity to enter into these Terms;
• You are not barred from using the Service under the laws of your jurisdiction;
• All information you provide to us is accurate, current, and complete; and
• You will maintain the accuracy of such information.

Louder is an adult-managed service. If you set up the Service on behalf of another member of your household (including creating a Listener Profile for that person), you remain the sole account holder and are fully responsible for all activity under your account at all times. You represent and warrant that you have the legal authority to act on behalf of any person for whom you create a Listener Profile and that no information you submit identifies a minor. The Service is not directed to, marketed to, or intended for independent use by anyone under the age of 13.

3. Accounts and Anonymous Use

You may use the Service either by creating an account (via email or Sign in with Apple) or by browsing anonymously. Anonymous sessions are stored locally on your device and are deleted when you uninstall the App or request deletion in-app.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, including activity by any member of your household to whom you grant access. You agree to notify us immediately at support@getlouder.ai if you become aware of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

4. Acceptable Use

You agree that you will not, and will not permit any third party to, use the Service in any manner that:

• Violates any applicable federal, state, local, or international law or regulation;
• Infringes or misappropriates any intellectual property, privacy, publicity, or other right of any third party;
• Reverse engineers, decompiles, disassembles, decrypts, or otherwise attempts to derive the source code or underlying algorithms of the Service, except to the extent expressly permitted by applicable law that cannot be waived by contract;
• Copies, scrapes, harvests, or reproduces any content from the Service by automated or manual means without our prior written consent;
• Uploads, transmits, or distributes any virus, worm, Trojan horse, or other malicious code;
• Submits profile names, avatars, or any content that is defamatory, obscene, abusive, harassing, threatening, or that sexualizes or exploits any person;
• Records, redistributes, publicly performs, or uses any Louder audio content outside of the App without our express written permission;
• Uses automated means (bots, crawlers, scrapers) to access the Service or to interfere with, disrupt, or place an undue burden on our infrastructure;
• Attempts to gain unauthorized access to any portion of the Service, other accounts, computer systems, or networks connected to the Service;
• Impersonates any person or entity or misrepresents your affiliation with any person or entity; or
• Uses the Service for any commercial purpose without our prior written authorization.

We reserve the right, in our sole discretion, to investigate and take any action we deem necessary or appropriate against any User who violates this Section, including removing content, suspending or terminating access, and reporting the User to law enforcement authorities.

5. Intellectual Property and Content Ownership

A. Our Content

All songs, sound recordings, musical compositions, artwork, text, graphics, logos, software, and other materials made available through the Service (collectively, "Louder Content") are the exclusive property of Louder Technology, Inc. or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Louder Content solely within the App for your personal, non-commercial use. This license does not include the right to: (a) modify, reproduce, distribute, publicly display, or publicly perform any Louder Content; (b) use any Louder Content for any commercial purpose; (c) create derivative works based on any Louder Content; or (d) use data mining, robots, or similar data gathering or extraction methods on the Service.

All rights not expressly granted herein are reserved by the Company. No license or right is granted by implication, estoppel, or otherwise.

B. User Content

Any content you submit through the Service (such as Listener Profile display names and saved playlists, collectively "User Content") remains yours. By submitting User Content, you grant us a worldwide, royalty-free, non-exclusive license to use, store, reproduce, and display such User Content solely as necessary to operate and provide the Service. This license terminates when you delete your User Content or your account, subject to our data retention practices described in our Privacy Policy.

You represent and warrant that you own or have the necessary rights to submit your User Content and that your User Content does not violate any third party's rights or any applicable law.

C. Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you hereby assign to us all rights in the Feedback and agree that we may use and disclose the Feedback in any manner and for any purpose without obligation or compensation to you.

D. DMCA / Copyright Complaints

We respect the intellectual property rights of others. If you believe that any content on the Service infringes your copyright, please send a notice to our designated copyright agent at legal@getlouder.ai containing: (a) a description of the copyrighted work; (b) identification of the allegedly infringing material and its location; (c) your contact information; (d) a statement of good-faith belief that the use is unauthorized; and (e) a statement under penalty of perjury that the information is accurate and that you are the copyright owner or authorized to act on behalf of the owner.

6. Fees and Payment

The current version of Louder (v1.0) is offered free of charge. No payment is required to download or use the App.

If we introduce paid features, subscriptions, or premium tiers in the future, the following will apply:

• All prices will be clearly disclosed within the App before any purchase is initiated.
• All purchases and subscriptions will be processed through Apple's In-App Purchase system and are subject to Apple's terms and pricing.
• Subscriptions will renew automatically at the end of each billing period unless you cancel at least 24 hours before the end of the current period via your Apple ID account settings.
• Refunds for purchases made through the App Store are handled exclusively by Apple in accordance with Apple's refund policies.
• We reserve the right to change our pricing at any time; however, any price changes will not affect active subscriptions until the next renewal period after the change takes effect.

We are not responsible for any charges incurred through your mobile carrier for data usage or internet access in connection with the Service.

7. Third-Party Services and Links

The Service may contain links to, or integrations with, third-party websites, services, or content that are not owned or controlled by us (collectively, "Third-Party Services"). We do not endorse, control, or assume any responsibility for any Third-Party Services. Your use of Third-Party Services is at your own risk and subject to those third parties' terms and privacy policies.

If you access the Service through the Apple App Store, your use is also subject to Apple's Licensed Application End User License Agreement, which is incorporated herein by reference. In the event of a conflict between these Terms and Apple's EULA, these Terms shall govern to the extent permitted by applicable law.

8. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LOUDER TECHNOLOGY, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS (COLLECTIVELY, THE "LOUDER PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES of merchantability, fitness for a particular purpose, title, and non-infringement;
• Any warranties arising out of course of dealing, usage, or trade practice;
• Any warranty that the Service will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components;
• Any warranty regarding the accuracy, reliability, or completeness of any content made available through the Service; and
• Any warranty that the Service will meet your requirements or expectations.

The music and content provided through the Service are intended for entertainment and general educational enrichment purposes only. They are not a substitute for professional medical, psychological, therapeutic, or educational advice, diagnosis, or treatment. You should not rely on any content in the Service as a replacement for consultation with qualified professionals. The Louder Parties make no representations or warranties regarding the therapeutic, educational, or developmental outcomes of using the Service.

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the foregoing exclusions will apply to the fullest extent permitted by applicable law. You may also have additional rights under your local consumer protection laws that cannot be waived.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE LOUDER PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses;
• PERSONAL INJURY OR PROPERTY DAMAGE arising out of or related to your use of or inability to use the Service;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF your transmissions or data;
• ANY CONDUCT OR CONTENT of any third party on the Service; or
• ANY OTHER MATTER relating to the Service;

REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE LOUDER PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE LOUDER PARTIES' TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNTS YOU HAVE PAID TO LOUDER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100.00).

The limitations in this Section apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages; in such jurisdictions, the Louder Parties' liability shall be limited to the fullest extent permitted by law. Nothing in these Terms excludes or limits our liability for fraud, gross negligence, willful misconduct, death, or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law.

10. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Louder Parties from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your access to or use of the Service;
• Your violation of these Terms or any applicable law;
• Your User Content or any information you submit through the Service, including any Listener Profile information;
• Your infringement or misappropriation of any intellectual property or other right of any third party;
• Any misuse of the Service by any person accessing the Service through your account; or
• Any dispute between you and any third party relating to the Service.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent.

This indemnification obligation shall survive the termination of your account and these Terms.

11. Governing Law and Dispute Resolution

A. Governing Law

These Terms and any disputes arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles, except where overridden by mandatory local law.

B. Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and Louder agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") shall be resolved exclusively through final and binding arbitration, rather than in court, except that either party may bring an individual action in small claims court if the claim qualifies. The arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, which are available at www.adr.org.

The arbitration shall be conducted in Santa Clara County, California, or, at your election, by telephone, videoconference, or based on written submissions. The arbitrator shall have exclusive authority to resolve all Disputes, including the scope and enforceability of this arbitration agreement. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

If the AAA is unable or unwilling to serve as the arbitration provider, the parties shall agree on an alternative provider or, failing agreement, petition a court of competent jurisdiction to appoint one.

C. Class Action and Jury Trial Waiver

YOU AND LOUDER AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void (but the remaining Terms shall continue to apply).

YOU AND LOUDER EACH WAIVE THE RIGHT TO A JURY TRIAL.

D. Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidentiality obligations.

E. Opt-Out Right

You may opt out of the arbitration and class action waiver provisions above by sending written notice to legal@getlouder.ai within 30 days of the date you first agree to these Terms. Your notice must include your name, email address associated with your account, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, neither you nor Louder will be bound by the arbitration or class action waiver provisions, and any Disputes will be resolved exclusively in the state or federal courts located in Santa Clara County, California.

12. Termination

You may terminate your use of the Service at any time by deleting your account from Account → Delete Account within the App, or by contacting us at support@getlouder.ai.

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to: (a) your breach of these Terms; (b) your engagement in fraudulent, abusive, or illegal activity; (c) your use of the Service in a manner that risks harm to other Users, third parties, or Louder; or (d) at our sole discretion for any lawful reason.

Upon termination, your right to use the Service will immediately cease. The following sections shall survive termination: Sections 5 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 11 (Governing Law and Dispute Resolution), and 15 (General Provisions). Upon account deletion, we will handle your data in accordance with our Privacy Policy.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice by: (a) posting the updated Terms on the Site and/or within the App, (b) sending an email to the address associated with your account, and (c) displaying a prominent notice within the App. Material changes will take effect no earlier than 30 days after such notice. Non-material changes (e.g., formatting corrections, clarifications that do not alter obligations) will take effect immediately upon posting.

Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may delete your account.

14. Apple App Store Additional Terms

If you download or use the App through the Apple App Store, the following additional terms apply:

• These Terms are between you and Louder Technology, Inc. only, and not with Apple Inc. ("Apple"). Apple is not responsible for the App or its content.
• The license granted to you for the App is limited to a non-transferable license to use the App on any Apple-branded device that you own or control, as permitted by the Usage Rules set forth in Apple's App Store Terms of Service.
• Apple has no obligation to provide any maintenance or support services with respect to the App. Louder is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed.
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App.
• Apple is not responsible for addressing any claims by you or any third party relating to the App, including product liability claims, consumer protection claims, intellectual property claims, or any claim that the App fails to conform to any applicable legal or regulatory requirement.
• In the event of any third-party claim that the App or your possession and use of the App infringes a third party's intellectual property rights, Louder, not Apple, shall be solely responsible for the investigation, defense, settlement, and discharge of such claim.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

15. General Provisions

A. Entire Agreement

These Terms, together with the Privacy Policy and any supplemental terms posted within the Service, constitute the entire agreement between you and Louder regarding the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

B. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

C. Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of that right or provision.

D. Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, corporate reorganization, or sale of assets, without restriction and without notice or obligation to you.

E. Force Majeure

We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, internet or telecommunications failures, power outages, cyberattacks, labor disputes, or supply chain disruptions.

F. No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except as expressly stated in Section 14 (Apple App Store Additional Terms).

G. Notices

We may provide notices to you via email to the address associated with your account, by posting a notice within the App, or by posting on the Site. You may send notices to us at the address listed in Section 16 below. Notice is deemed given when sent by email, when posted within the App, or upon receipt of certified mail.

H. Electronic Communications Consent

By using the Service, you consent to receive communications from us electronically (e.g., by email or through in-app notifications). You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

16. Contact Us

Questions, concerns, or complaints about these Terms or the Service may be directed to:

Louder Technology, Inc.
Attn: Legal Department
200 Infinity Way, Suite 2239
Mountain View, CA 94043
United States
Email: legal@getlouder.ai
Phone: (919) 830-8627